Digital profile saved. We are now pending your physical foot molds to finalize the 3D clinical customization.
Your plan is ready. We are ready to make your custom pair. We use high-tech software to scan your future molds. This helps us design and build your insoles for your feet.
Build Strength
We use your weight of --- lbs to make the shell strong. This keeps the support firm.
Profile Design
We use your conditions to design your build. We add support exactly where you need it.
Target Relief
We use medical grade cushioning to help your pain areas. This helps your feet feel good all day.
Shell SettingCalculated
Dr. William Naughton, DPM
Board CertifiedChief Medical Officer - NPI: 1245247089
Experience professional-grade biomechanical correction designed to meet your immediate pain relief and long-term structural health needs – accessible directly from home.
Board Certified Oversight
Every pair is reviewed by experts, ensuring clinical accuracy.
30+ Years Experience
Dr. William Naughton, DPM brings decades of orthotics expertise.
Medical-Grade Materials
We use the same high-performance polymers as top podiatry clinics.
How is Bilt Labs different from other online orthotic brands?
Unlike many online brands that outsource production overseas or rely on soft EVA foam or generic 3D printing which can degrade quickly, Bilt Labs designs and manufactures every pair 100% in the USA. We use medical-grade polymer shells—the exact same materials used in podiatry clinics. Our designs are strictly overseen by a Board-Certified DPM, ensuring you get clinical-grade structural support rather than just expensive cushioning.
Why choose custom over store-bought?
Store-bought insoles are mass-produced for an 'average' foot, providing simple cushioning that often flattens out quickly. Custom orthotics are medical devices made from a mold of your specific feet. They provide structural correction to align your body and are built to last for years.
What conditions do these treat?
Our custom orthotics are effective for a wide range of conditions including Plantar Fasciitis, Flat Feet, High Arches, Heel Pain, Bunions, Metatarsalgia, Achilles Tendonitis, and general foot fatigue or discomfort.
How long does it take to break them in?
Because custom orthotics change the alignment of your feet, there is an adjustment period. We recommend wearing them for 1 hour the first day, 2 hours the second, and so on. Most people are fully comfortable wearing them all day within 1-2 weeks.
Product & Service
How long does it take to receive my custom orthotics?
Once you place your order, we ship out your foot mold impression kit within 1-2 business days. After we receive your molds back at our lab, we design, build, and ship your custom orthotics within 21 business days.
Are these truly custom, medical-grade orthotics?
Yes. These are not "heat-moldable" or "shelf" insoles. They are custom-fabricated from a physical mold of your foot using the same medical-grade polymers and EVA foams we supply to podiatry clinics. Each pair is reviewed by technicians for clinical accuracy.
Do you take insurance or FSA/HSA?
We are approved and set up to accept insurance FSA/HSA cards directly at checkout. We can also send a detailed invoice for reimbursement. However, we do not bill insurance companies directly as that typically requires an in-person office visit.
How long will my custom orthotics last?
Bilt Labs custom orthotics typically last a minimum of 2-3 years. The orthotic shell itself often lasts longer (and has a lifetime warranty against breaking), but the top covers may show wear and can be refurbished.
What is your return/refund policy?
We offer a full 6-month trial period. If you are not fully happy with your orthotics by that time, you can return them for a full refund. We also offer 2 free adjustments during this period to ensure the fit is perfect.
Where are my orthotics made?
Your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All fabrications, designs, and finishing are performed by experts right here in our Houston lab.
What is your warranty/guarantee policy?
Your orthotics include a Lifetime Warranty on the plastic orthotic shell against breaking or cracking. This does not include the top cover material, as that is a consumable item that naturally wears with use.
Excellent customer service and the orthotics are of high quality and very comfortable. Pricing is very fair.
D
DENNIS B. (Upper Marlboro, US)
GREAT INSERTS
I ORDERED ONE PAIR AS A TEST, PERFACT FIT.
SO I ORDERED TWO MORE PAIRS FOR ROTATION USE.
NO MORE FOOT PAIN. THANKS BILT LABS.
J
JC (Pasadena, US)
I have been dealing with a bone spur on the left ankle after I sprained it which led to tendonitis. I tried lots of different shoes and finally found Bilt Labs. Amazing results as my tendonitis is slowly healing. My legs are more aligned and I can walk now without so much pain. Love these orthotics and the price.
M
Michael G. (San Jose, US)
Makes my feet feel great.
I have regular podiatrist orthotics but the process was really not to my liking. So I bought a pair here a few months ago and am quite pleased. So I decided to buy a second pair for my day to day shoes and now have running shoes, work shoes and day to day shoes all comfortably equipped with orthotics. Highly recommended.
M
Mack M. (Charlotte, US)
My go-to for Custom Insoles!
Just ordered my third pair! These things have saved my feet and I can’t recommend them enough.
V
Victor (San Diego, US)
I am very pleased with the product
Couldn’t be more please with the product that he had to help me tremendously
J
Joseph C. (Ferris, US)
I love these insoles and the fact that they are so easy to reorder
S
Steven L. (Statesboro, US)
Work boots
Just ordered my second set of custom insoles bc after almost 2 years the top and bottom came apart. I would highly recommend them bc i am on my feet on hard concrete for 12 hours and my feet are only things that don't hurt when i take off my boots at the end of the day.
S
Seth E. (Endicott, US)
Excellent Product and Superior Service
I own four pairs of Biltlabs orthotics and have just ordered a fifth. A real quality product. I have found Biltlabs service to be extremely responsive. I am a very satisfied customer!
J
Janie P. (Ashburn, US)
Great!
I have reordered these twice since my initial order and have found they work for me!