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Peace of mind.

Bilt Labs Warranty & Guarantee

Here at Bilt labs, we understand the purchase of custom orthotics is an important decision. For over 25 years our team has helped many patients with their foot concerns and we want the same for you. As an U.S. located orthotic lab we want to help above all else so rest assured we will always treat you with respect and care doing all we can as professionals.

6 Full Months

Money-Back Guarantee: Your Satisfaction Matters

We're so confident you'll love your Bilt Labs orthotics that we offer a 6-month money-back guarantee. If, for any reason, you're not completely satisfied within the first 6 months of ownership, simply return your orthotics for a full refund.

6 Full Months

Free Adjustments: Building The Perfect Fit

We understand that finding the getting the fit just right might require some adjustments. That's why we offer 2 free adjustments within the first 6 months of purchase. Our expert team will work with you to ensure your orthotics provide optimal comfort and support. Think of it like a follow up appointment with your doctor. We're so confident in our service that if after 2 adjustments we can't achieve your perfect comfort zone, we'll happily initiate a full refund process.

6 Full Months

Top Cover Warranty: Your 6-Month Shield

The top cover material of your orthotics is considered a consumable item and is subject to wear and tear depending on activity level and usage. As such, the top cover is covered by the 6-month money-back guarantee but excluded from the lifetime warranty.


Lifetime Shell Warranty: Built to Last

We use high-quality, medical-grade materials to craft our orthotic shells. That's why we offer a lifetime warranty on the shell itself. Our durable, PolyPro plastic shell is guaranteed to last a lifetime. If your shell ever cracks or breaks under normal wear and tear, we'll replace it free of charge.

Key Points to Remember:

  • Money-Back Guarantee: 6 months, full refund for any reason.
  • Free Adjustments: 6 months, 2 personalized tweaks for your perfect fit or return for a full refund.
  • Top Cover Warranty: 6 months, applies to any concerns within purchase timeframe.
  • Lifetime Shell Warranty: Replacement for cracked or broken shells.

Why Bilt Labs Warranties Matter:

  1. We stand behind our products and believe in their quality and craftsmanship.
  2. We want you to feel confident and secure in your investment.
  3. We're committed to providing you with exceptional customer service.

Should you have any questions or concerns regarding our warranty or guarantee, please don't hesitate to contact our friendly customer support team.

Together, let's work towards a pain-free and active life!

Custom Orthotics

Made From Molds Of Your Feet


Designed for normal day to day use.


Designed for an active lifestyle.