Here to help every step of the way.
Bilt Labs Warranty & Guarantee
Here at Bilt labs, we understand the purchase of custom orthotics is an important decision. For over 25 years our team has helped many patients with their foot concerns and we want the same for you. As an U.S. located orthotic lab we want to help above all else so rest assured we will always treat you with respect and care doing all we can as professionals.
6 Full Months
Money Back Guarantee
Your satisfaction is our top priority. In the unlikely event that you are not completely satisfied with your orthotics within 6 months of receiving them, we offer Free Adjustments to make sure they fit just right. But don't worry, if you're still not happy after the adjustments, we provide a 6-month money-back guarantee. Feel free to return your orthotics at any time during the 6-month timeframe and receive a FULL refund of your total purchase price.
Breakage ( PolyPro)
When you buy the Plastic/Polypro Ridgid Orthotics, you get a lifetime warranty for the shell. If the shell ever cracks or breaks, we will replace your orthotics at no cost to you. Keep in mind that this warranty is only for the PolyPro shell and does not include the top cover material. The top cover material has a 6-month guarantee since it is a consumable item that will naturally wear out. Each person is different in how heavy/lightly they use their orthotics and how they care for them.