Complete Peace of Mind
—Guaranteed
We understand custom orthotics are an investment in your health. That's why we back every pair with industry-leading protection, so you can step forward with confidence.
6-Month Guarantee
Try them risk-free today
Your Satisfaction, Secured
We’ve built our reputation on quality and trust. Here is exactly how we protect your purchase.
6-Month Money-Back
We are so confident you'll love your orthotics that we offer a full 6-month trial. If you aren't completely satisfied for any reason, simply return them for a full refund.
Free Adjustments
Perfect fit takes precision. We offer 2 free adjustments within the first 6 months. Our lab experts will tweak your orthotics to ensure optimal comfort and support.
Lifetime Shell Warranty
Built to last. Our durable PolyPro plastic shell is guaranteed for a lifetime. If the shell ever cracks or breaks under normal use, we replace it for free.
Peace of Mind from Day One
Our warranties offer peace of mind from the moment you receive your custom insoles. This allows you to focus on enjoying the benefits of improved comfort and pain relief.
Buy With Confidence
Experience true peace of mind knowing your purchase is protected by our comprehensive guarantee structure.
Focus On Quality & Durability
High-quality materials and professional workmanship go into every Bilt Labs insole. Our products are built to last, and our warranties reflect this commitment to excellence.
A Positive Experience
Your satisfaction matters.
We go the extra mile to ensure your satisfaction. Our warranties express our commitment to providing you with the best foot health journey with us.
Summary of Coverage
Money-Back
6 months. Return for a full refund for any reason.
Adjustments
6 months. 2 personalized tweaks included free.
Top Covers
6 months coverage against defects or wear.
Shell
Lifetime replacement for cracks or breakage.
Important Note on Wear & Tear
Just like the tires on a car, the top cover cushioning materials (fabric, EVA foam) will naturally wear down over time with regular use. These consumable parts are not covered under the lifetime shell warranty.
However, they ARE covered against defects for the first 6 months.
The Refurbish Program
Don't throw away your orthotics when the top cover wears out after the warranty period! We can refurbish them by replacing the top cushioning for a fraction of the cost of a new pair.
Contact us to refurbishSimple Repair & Warranty Process
Reach Out
Contact us with a photo of your orthotics. We're here to help.
Expert Assessment
Our team will quickly check if it's a simple top cover repair (common) or a structural shell issue.
Fresh Insoles
Send them back to us. We will repair or rebuild your orthotics and ship them back to you.
Frequently Asked Questions
Everything you need to know about our warranties and returns.
How do I request a refund?
What if my orthotics need an adjustment?
Does the lifetime warranty cover the top cushion?
Can I return them if I've worn them?
Bilt For Everyone
Even Legends Need Support
If we can help Bigfoot with his foot pain (Size 26 EEEE), imagine what we can do for you. See why he finally stopped hiding (it was the foot pain).