The 6-Month
Clinical Guarantee
If you buy custom shoe inserts from a local clinic and they still hurt your feet, you are stuck with a non-refundable clinic fee. We believe in our USA Medical Lab's precision and 100% custom-molded quality. Try them for 6 months completely risk-free.
Dr. William Naughton
Chief Medical Officer
6-Month Guarantee
Try them risk-free today
Our 6-Month Custom Shoe Insert Satisfaction Guarantee
We’ve built our USA Lab's reputation on clinical quality and trust. Here is exactly how we protect your purchase.
6-Month Money-Back
We are so confident you'll love your custom shoe inserts that we offer a full 6-month trial. If you aren't completely satisfied for any reason, simply return them for a true, full refund.
Free Adjustments
Perfect fit takes precision. We offer 2 free lab-level adjustments within the first 6 months. Our experts will tweak your inserts to ensure optimal comfort and structural support.
Lifetime Shell Warranty
Built to last. Our durable semi-rigid plastic shell is guaranteed for a lifetime. If the custom-milled shell ever cracks or breaks under normal use, we replace it entirely for free.
Why Bilt Labs Warranty Beats Local Clinics and Stores
Stop settling for non-refundable clinic exam fees or mass-produced drugstore plastics. See how our USA Medical Lab protects your investment.
Custom Insole Anatomy
HoverScroll to see what your warranty covers
Stop Settling For Pre-Made Plastics.
We manufacture your inserts 100% custom from the ground up, from beginning to end, using all medical grade and clinical materials. Shipped direct-to-door with a full money-back guarantee.
Outside of Warranty?
Just like car tires, top cover materials, cushions, and padding are consumable layers that naturally wear down over time. When you are ready for a fresh pair, getting a replacement is seamless.
Your 3D Scan is Saved
We have your foot mold and design on file. Skip the kit and order a fresh pair at direct-lab pricing.
Reorder Custom Build
Summary of Your Custom Insert Warranty Coverage
Money-Back
6 months. Return for a full refund for any reason.
Adjustments
6 months. 2 personalized lab tweaks included free.
Materials/Cushion/Padding
6 months coverage against manufacturing defects.
Base Shell
Lifetime replacement for structural cracks or breakage.
Simple Repair & Warranty Process
No red tape. No hidden clinic fees. Just seamless support.
Reach Out
Contact us with a photo of your custom inserts. We're here to help you.
Expert Assessment
Our team will check the wear pattern and assess the structural shell.
Fresh Support
Send them back. We will build you a new pair and ship them direct to your door.
What's the catch?
There isn't one.The true cost of foot pain is missing out on the activities you love. We eliminated the expensive clinic markups so you can access true, 100% medical-grade custom inserts completely risk-free.
Start Your Pain-Free TrialCustom Inserts Warranty & Return Policy FAQs
Everything you need to know about our comprehensive guarantees.