The process with Bilt Labs was seamless throughout. They provided a timeline at the very beginning explaining the custom nature of the orthotics I had ordered. They stayed on track and even shipped my custom orthotics a little early.
Communication is what made the experience top notch. Laura from Bilt Labs communicated with me every step of the way. She was super responsive and it was her every time I reached out! Not a different customer service person every time. This made for extremely smooth communications.
The orthotics are excellent quality. Better than my previous custom orthotics by far. They don’t skimp on quality one bit.
I tried a pair with metatarsal pads but my feet didn’t like them. I reached out to Laura again and she fixed the situation quickly and painlessly. Again, Laura was excellent to work with. I can’t say how nice it was to have consistent communication from the same person throughout the process.
I can recommend Bilt Labs without hesitation. Quality, amazing service, and saved me a ton of money!