FSA / HSA Eligible
|
6 Month Money-Back Guarantee Medical-Grade
We're Here To Help

Contact Bilt Labs

Whether you have questions about your order, need advice on custom shoe inserts, or just want to chat about foot mechanics, our expert USA-based team is ready.

Sales & Product

Curious about comfort?

Mon - Fri: 8am - 8pm CST
Saturday: 9am - 6pm CST
Sunday: Closed
888-506-7846 (Press 1)

Customer Service

Happy feet, happy you.

Mon - Fri: 8am - 5pm CST
Sat & Sun: Closed
888-506-7846 (Press 2)

Email Support

A dedicated team.

We aim to reply to all email requests within 1 business day.

Need a quick answer?

Check our FAQ Page →
Email Us

Message Sent Successfully!

Thank you for reaching out. Our USA-based clinical support team will review your request and get back to you within 1 business day or faster.

Our Response Goal

Send Us a Message

Our USA-based clinical support team will respond within 1 business day or faster.

21-Day Timeline

A quick reminder on timing.

Because nothing is pre-made and every pair is 100% custom from the ground up, please allow us 21 business days to digitally design and CNC mill your inserts after your impression kit successfully arrives at our lab.

Business Days = Mon - Fri

We are closed on weekends and all major holidays. Think of it as superhero recharge time—needed to save the world from foot pain!

USA Lab technician modifying custom shoe inserts
2 Free Adjustments Included

Let's get you lasting relief.

Just like a doctor's follow-up, achieving your ideal comfort zone often requires a minor clinical tweak. Tell our lab what you're feeling:

  • Arch Modifications: We can raise or lower the support.
  • Shell Reshaping: We can redesign the shell to fit better. (Tip: You can use scissors to trim the soft foam toe!)
  • Cushioning & Pads: We can switch out materials or shift metatarsal pads.

Please describe what you need in the message box below!

Small USA Lab

A quick favor before you reorder?

Taking 60 seconds to leave an honest review helps our small business grow and ensures we continue providing top-tier clinical support!

Leave a Quick Review

We're happy to help, every step of the way.

Because we are collecting your contact information to assist with your custom inserts, we require your consent to proceed securely.