Digital profile saved. We are now pending your physical foot molds to finalize the 3D clinical customization.
Your plan is ready. We are ready to make your custom pair. We use high-tech software to scan your future molds. This helps us design and build your insoles for your feet.
Build Strength
We use your weight of --- lbs to make the shell strong. This keeps the support firm.
Profile Design
We use your conditions to design your build. We add support exactly where you need it.
Target Relief
We use medical grade cushioning to help your pain areas. This helps your feet feel good all day.
Shell SettingCalculated
Your full 3D diagnostic metric report and details is saved below.
New Patient Offer
Your $30.00 Discount is applied below!
(Code: Comfort30 is applied at checkout)
Dr. William Naughton, DPM
Board CertifiedChief Medical Officer - NPI: 1245247089
Experience professional-grade biomechanical correction designed to meet your immediate pain relief and long-term structural health needs – accessible directly from home.
Board Certified Oversight
Every pair is reviewed by experts, ensuring clinical accuracy.
30+ Years Experience
Dr. William Naughton, DPM brings decades of orthotics expertise.
Medical-Grade Materials
We use the same high-performance polymers as top podiatry clinics.
How is Bilt Labs different from other online orthotic brands?
Unlike many online brands that outsource production overseas or rely on soft EVA foam or generic 3D printing which can degrade quickly, Bilt Labs designs and manufactures every pair 100% in the USA. We use medical-grade polymer shells—the exact same materials used in podiatry clinics. Our designs are strictly overseen by a Board-Certified DPM, ensuring you get clinical-grade structural support rather than just expensive cushioning.
Why choose custom over store-bought?
Store-bought insoles are mass-produced for an 'average' foot, providing simple cushioning that often flattens out quickly. Custom orthotics are medical devices made from a mold of your specific feet. They provide structural correction to align your body and are built to last for years.
What conditions do these treat?
Our custom orthotics are effective for a wide range of conditions including Plantar Fasciitis, Flat Feet, High Arches, Heel Pain, Bunions, Metatarsalgia, Achilles Tendonitis, and general foot fatigue or discomfort.
How long does it take to break them in?
Because custom orthotics change the alignment of your feet, there is an adjustment period. We recommend wearing them for 1 hour the first day, 2 hours the second, and so on. Most people are fully comfortable wearing them all day within 1-2 weeks.
Product & Service
How long does it take to receive my custom orthotics?
Once you place your order, we ship out your foot mold impression kit within 1-2 business days. After we receive your molds back at our lab, we design, build, and ship your custom orthotics within 21 business days.
Are these truly custom, medical-grade orthotics?
Yes. These are not "heat-moldable" or "shelf" insoles. They are custom-fabricated from a physical mold of your foot using the same medical-grade polymers and EVA foams we supply to podiatry clinics. Each pair is reviewed by technicians for clinical accuracy.
Do you take insurance or FSA/HSA?
We are approved and set up to accept insurance FSA/HSA cards directly at checkout. We can also send a detailed invoice for reimbursement. However, we do not bill insurance companies directly as that typically requires an in-person office visit.
How long will my custom orthotics last?
Bilt Labs custom orthotics typically last a minimum of 2-3 years. The orthotic shell itself often lasts longer (and has a lifetime warranty against breaking), but the top covers may show wear and can be refurbished.
What is your return/refund policy?
We offer a full 6-month trial period. If you are not fully happy with your orthotics by that time, you can return them for a full refund. We also offer 2 free adjustments during this period to ensure the fit is perfect.
Where are my orthotics made?
Your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All fabrications, designs, and finishing are performed by experts right here in our Houston lab.
What is your warranty/guarantee policy?
Your orthotics include a Lifetime Warranty on the plastic orthotic shell against breaking or cracking. This does not include the top cover material, as that is a consumable item that naturally wears with use.
After a few years, they seem to be doing a great job relieving my discomfort from severe P. F. .
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Dona H. (Port Orange, US)
Happy feet, happy me!
I visited a Orthopedic Dr for a big toe problem, thought I'd have to have surgery. After discussing other foot/feet pains, ankle and knee changes, he explained the feet structure, purpose, etc and symptoms of changes in older adults, i was 65. The toe problem was directly related to my foot bones changes.
He suggested to try Orthopedic inserts and choose Bilt Lab. The process was simple. Once I received the impression boxes, the Dr. Guided me with making the impressions. I sent them back.
Bilt Lab kept me updated to the process to the point my insoles were received.
They fit into my favorite sneakers with little challenge. It didnt take long for my feet, body to adjust!
No more big toe problems and the rest of my body has adjusted well also!
After wearing new sneakers, without the Bilt Lab inserts, I feel the difference so I just ordered more!!
At 67 and very active with tennis, golf, pickleball and walking, I am grateful for Bilt Labs... before getting the inserts, I was thinking that I wouldn't be able to do the things I so enjoy. *~*
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Al (Evansville, US)
Amazing customer service
The whole process from start to finish was top notch. The fitting kit came with clear instructions and the process worked just as advertised. The orthotics came in the promised timeframe and were of really good quality. I did use one of the free adjustments and customer service was very friendly and responsive (shout out to Laura). If you are looking for orthotics I would recommend giving Bilt a try.
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Aaron (Whittier, US)
Great company
I’ve ordered custom insoles before; but the time, care and effort in customer involvement here is by far the best I’ve seen. Already ordered another pair!
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Bonnie H. (Dallas, US)
Ahhh. Relief.
I have been dealing with foot issues due to nearly flat feet and substantial pronation since I was a teenager. Now that I’m in my 60’s my foot issues are impacting my knees. I wanted custom orthotics to properly correct my gait. The process was efficient and fast and I am pleased with my orthotics to the point that I am ordering 2 more pairs so I don’t have to keep moving them from one pair of shoes to another.
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Anonymous (Havertown, US)
Great Customer Service
I was trying to identify the most appropriate orthotic for my feet. Laura was very helpful and was able to answer my questions and provide a recommendation. She provided two options and explained the differences between them. I was able to make a decision and move forward within the same day. Thank you!
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Crystal R. (Jacksonville, US)
10 stars if I could
I would give 10 stars if I could. From the moment I placed my order, I was informed of every step in the process. I received the package to mold my feet about a week after the order. From the beginning, I knew making of custom orthotics could take a while, but i was sent an email as my orthotics went through each step, from receiving my molds, podiatrist review, manufacturing, final review, and shipping. I received ilmy inserts last night and put them in my favorite shoes. Within the first 10 minutes I could feel the relief from the pain in my feet for the last 6-months. I wore the inserts on a short walk this morning, and I am beyond impressed with the results. I plan on ordering some for my parents in the very near future.
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Mike R. (Perrysburg, US)
Best insoles yet!
I have been so impressed with these over the last year that I ordered 2 more pairs, different styles for the 3 I have, and they’re fantastic. I wasn’t sure how they would hold up after walking on them at work for 49 hours a week and about 11,000 steps per day but the first pair pretty much looks like they did when I put them in for the first time. I had switched positions at work and now wear work boots and wasn’t sure how they’d be in those but it was a seamless transfer. They’re still fantastic! Not sure if they’re designed for this but I’ve put them in the washer 2 times since I’ve had them and still look and feel brand new. Well the look is a little less than brand new but you get my drift. I’ll be coming back every year. I’m planning on ordering a pair each year. I’ll keep the first pair and after my 5th order I’ll compare the brand new to the originals.
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Jim A. (Topsfield, US)
Immediate Relief!
Excellent results! Legitimate relief from foot ailments within days after beginning use of the custom orthotics!
I brought my new custom inserts to a recent visit with my podiatrist. He closely examined them and commented that he was impressed with the quality of the product.
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Mona S. (Los Angeles, US)
Knee pain and Foot Pain Gone!!!
These are the best and most affordable orthodocs to date!! I was in excruciating pain when I found Bilt Labs!! I’ve purchased orthodocs from three different foot specialists and they’re all the same!! You pay more than $500.00 and they feel like inserts from Walmart. When you purchase your inserts from Bilt Labs, you will feel the difference immediately. They ease your knee and foot pain so well you don’t want to take them off, even though you have the standard break-in period!!! I was considering knee replacement surgery. But once I got these inserts I could walk through every isle at the grocery stores!!!! I just ordered a second pair. My first purchase was made in March and I’m still enjoying them. I just want to have an extra pair when these wear out. Do yourself a favor, order from these guys today!!!