GENERAL

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms and Conditions “). By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us regularly.

You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions . Access to this website is permitted on a temporary basis, and Biltlabs.com reserves the right to remove or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. Periodically we may restrict access to some parts or the entire website. Your use of the website is contingent upon your acceptance of our Privacy Policy and the following Terms and Conditions. If you do not agree to the Terms and Conditions of business contained in the following pages, then you may not use the BILT LABS website.

If you have any inquiries, comments or concerns regarding this agreement or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please send an email by clicking here.

PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

COOKIES

Like many websites, we also use “cookie” technology. A cookie is a small data file that we transfer to your computer’s hard disk. We do not use cookies to collect personally identifiable information. We use cookies to better understand how you interact with the site and our service, to monitor aggregate usage by our users and web traffic routing on the site, and to improve the site and our services.

YOUR OBLIGATIONS AND CONDUCT

You must provide us with true and accurate information for example: your real name, phone number, e-mail address and other requested information as indicated. Falsifying or omitting contact information such as a name, address, and/or telephone number when registering with BILT LABS is not permitted. You are also not permitted to use fax or disconnected numbers as a telephone number. When using this website you must obey all applicable international, federal, state, and local laws.

It is your responsibility to select a password that is unique to your BILT LABS account and that you do not disclose this information to anyone else or keep this information in an insecure place.

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense under the Computer Misuse Act 1990. BILT LABS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

We reserve the right to bar users from this Site on a permanent or temporary basis. Any such user shall be notified and must not then attempt to use this Site under any other name or through any other user. BILT LABS will report any breach of these rules that would constitute a criminal offence under the Computer Misuse Act of 1990 to the relevant law enforcement agencies and disclose your identity to them.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

This website is owned by and operated by BILT LABS . Unless otherwise noted in this website, BILT LABS owns the copyright with respect to all content on the website. Content includes: text, graphics, logos, audio clips, trademarks, software server information, and anything else hosted on this website. The BILT LABS logo, name, tagline and other marks indicated on the website are the trademarks or registered trademarks of BILT LABS in the US. All rights to content, services, and server information are reserved. Any modification made to the content of this website by a third party is a violation of BILT LABS ’s copyright. Additionally, the BILT LABS website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

The website graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of BILT LABS . BILT LABS  trademarks and trade dress may not be used in connection with any product or service that is not BILT LABS , in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits BILT LABS . All other trademarks not owned by BILT LABS that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BILT LABS .

Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the website or any information displayed on the website, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms and Conditions of Business; or (b) with the prior written permission of BILT LABS  or the prior written permission from such third party that may own the trademark or copyright of information displayed on the website.

The intellectual property rights in all software and content made available to you on or through this Website remains the property of BILT LABS  or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by BILT LABS  and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You may link BILT LABS  content to other sites, but only if you acknowledge the website as the source of the material and does not disparage or discredit BILT LABS .

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by BILT LABS  or its licensors.

TERMS OF SALE

By placing an order on BILT LABS website you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. At any time BILT LABS  has the right to cancel the order before it is dispatched, refunding any money due to the customer.

BILT LABS will endeavor to process the Order and send the Goods within the time period stated at point of purchase. Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the Contract and BILT LABS will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused. We will not be held responsible for any deliveries delayed due to postal delays or force majeure.

In order to contract with BILT LABS you must be at least 18 years of age and can form a legally binding contract under applicable law. If your order is accepted we will inform you by email when we dispatch the item. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the order cost. We reserve the right to obtain validation of your credit card, debit card or PayPal details before accepting your Order. All prices advertised are subject to such change.

PRICING, ORDER AND PAYMENT

At BILT LABS  we try to ensure that all details, descriptions and prices that appear on this website are accurate. In the unlikely event of an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and any monies paid will be refunded to you.

The total price for the Products you are purchasing will be stated on the confirmation notice displayed at the last step of the ordering transaction before you confirm your purchase, and, upon your acceptance of the confirmation notice as well as all of the terms and conditions of this Agreement, the notice becomes your “Order”, an offer to us to purchase such Products on the terms set out therein and this Agreement.

Payment for all Orders must be by debit card or credit card, and full payment must be authorized by your credit card issuer or authorizing financial institution before BILT LABS is legally obligated to fulfill any Order previously accepted under an Invoice. Your credit card will be charged when you place your Order.  BILT LABS may from time to time accept payments from third party payment processors (each a “Payment Processor”).  If a Payment Processor is utilized to make a payment for an Order, , the transaction will be re-directed from the Site to the Payment Processor’s website.  When you leave the Site, you should be aware that the terms and policies, including privacy and data gathering practices, of the Payment Processor website to which you navigate from the Site apply to your dealings with the Payment Processor.” Also, all privacy related terms should only appear in the privacy policy in order to avoid any contractual obligations with respect to privacy.  Your account and any activities related to providing your personal information will be governed by the Payment Processor’s terms and conditions, and the information provided in relation thereto will be governed by the Payment Processor’s privacy policy.  When a Payment Processor is used, your financial information is not shared with BILT LABS and once payment is completed, the Payment Processor will email a receipt to you for the transaction.

Taxes, Duties and Extra Charges: Prices advertised on the Site include shipping and handling charges or applicable country or region-specific sales, goods or services taxes.

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure that there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

We may use your personal information to conduct appropriate anti-fraud checks.

Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

SHIPPING

Products will generally be shipped to you within approximately 14-21 business days of the date receiving the impression box from the customer and confirm the impression was taken as instructed.

BILT LABS makes no guarantee that any such Products will be shipped at any particular time and the actual date of shipment may change for any reason, including availability of materials, supplier difficulties, changes in specifications, matters beyond BILT LABS or its Merchant’s control, design changes, government approvals or certifications, or any other reason.  BILT LABS will update you with its estimate of the shipping date from time to time, and will notify you when the Product ships.

NO MEDICAL ADVISE

You acknowledge and agree that BILT LABS  does not provide any form of medical care, medical opinion, medical advice, diagnosis or treatment, and that BILT LABS  does not evaluate whether or not you should seek medical attention, through the BILT LABS Site. The contents of the BILT LABS  Site, such as articles, graphics, images, information from our third-party contributors, Product descriptions and instructions, and other material contained on the Site are for informational purposes only. Although such Content may be provided by individuals in the medical profession, the provision of such Content does not create a doctor-patient relationship, and does not constitute a medical opinion, medical advice, or diagnosis or treatment of any particular condition. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.

CANCELLATION

BILT LABS reserves the right to decline to accept your Order, or to cancel an accepted Order after an Invoice, at any time, including, without limitation, in the event there is an error, typographical error, inaccuracy, omission or mistake to the price of any of BILT LABS Products or Product descriptions, promotions, offers or availability.  Prices, specifications and configurations are subject to change without notice.  Although BILT LABS makes reasonable efforts to ensure that the Site is current and contain no errors or inaccuracies, BILT LABS makes no representations, warranties or guarantees that the information, content or materials included in the Site will be error-free or completely accurate or current at all times, or at any time. BILT LABS reserves the right at any time in BILT LABS sole and absolute discretion and without notice to correct any errors, inaccuracies or omissions to the information on the Site.

CHANGES TO ORDERS

• Changes.  You may request a change to your Order under any Invoice, provided that the Product has not been released to production by the time of your request. Contact information can be found at: https://www.biltlabs.com/contact/. Please note that any such changes may delay other items of your Order, or may delay your Order entirely.  Changes to existing Orders are treated as a new Order, subject to acceptance and other procedures generally described in above.  You will be responsible for any additional charges resulting from any accepted changes to your Order, and if an accepted change would entitle you to a refund, BILT LABS or its Merchant will process such refund within 20 days of the acceptance of the change.
• Cancellations and Cancellation Fees.  You may request cancellation of any Order (even after an Invoice has been accepted) at any time until the applicable Product(s) has/have shipped.  BILT LABS reserves the right to charge a processing and shipping fee for any kits that are mailed out but not used when Order is requested to be canceled. Contact information can be found at: https://www.biltlabs.com/contact/.

EXPIRY OF PURCHASE OR DISCOUNT CODES

BILT LABS purchase codes will be valid for use for 10 days from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should redeem the purchase code before the expiry date, after the expiry date unused value will become the property of BILT LABS .

ADJUSTMENTS

BILT LABS offers free adjustments but reserves the right to limit the number of free adjustments to two times. Free adjustments exclude remakes, repairs, recovers, and orthotic duplication from other companies. Our free adjustments exclude top cover changes. Free adjustments include trimming and shaving the materials, lifts, metatarsal pad correction, and increased arch support. Our free adjustments policy last 6 months from the day you receive your custom orthotics. If 6 months have passed since your received your custom orthotics, we can’t offer you free adjustments.

RETURNS AND REFUNDS

If you are unsatisfied with your purchase, you may return it to us for a refund within 6 months (starting from the date the product is delivered to the address provided). If 6 months have passed since your received your custom orthotics, we can’t offer you a refund.

To start your return, please call 888-506-7846 or email by clicking here. We will email you a prepaid return label to send your custom orthotics back to us. Once your return is received, we will send you an email to notify you that we have received your returned orthotics and to confirm that your return has been processed.

If you received the foot impression kit and have changed your mind, please call 888-506-7846 or email by clicking here and we will process a refund.

The Rush Program fee of $80 is non-refundable.

DISCLAIMER OF LIABILITY

The information contained in this website is for general information purposes only. The information is provided by BILT LABS and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Information on the BILT LABS  website may contain technical inaccuracies or typographical errors. BILT LABS  attempts to make its descriptions as accurate as possible, but does not warrant that the content of the BILT LABS  website is accurate, complete, reliable, current, or error-free.

INDEMNITY

You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

VARIATION

BILT LABS shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of its services or any page of this Website.

INVALIDITY

If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected with all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

COMPLAINTS

We will try to do everything we can to resolve any disputes when they first arise. If you do have any complaints or comments then please contact us by clicking here.

WAIVER

If you breach these conditions and we take no action, we will be entitled to exercise our rights in any other situation where you are in breach of our terms and conditions.

WARNINGS

By placing an Order with BILT LABS , you acknowledge that the Product is not intended for persons with: (i) severe foot, ankle, leg, hip or other biomechanical deformities; and/or (ii) circulatory disorders resulting in infections or foot ulcerations. If you have a serious foot, ankle, leg, hip or biomechanical condition, consult your podiatrist or health professional before using.

Stop using the Product and consult a health professional if you experience persistent pain, discomfort or swelling.

You also acknowledge that BILT LABS is not a health care provider and the contents of the BILT LABS website, written materials, or product information is not medical advice.  Never avoid or delay obtaining medical or health advice from a qualified health professional based upon something you have seen or read in any BILT LABS materials.

RELEASE, WAIVER AND LIMITATION OF LIABILITY

• YOU ACKNOWLEDGE AND AGREE THAT WIIVV, ITS OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, RESELLERS, AND DISTRIBUTORS (COLLECTIVELY, “BILT LABS ” IN THIS SECTION 10) WILL IN NO WAY BE LIABLE TO YOU FOR ANY GENERAL, PECUNIARY, NON-PECUNIARY, INDIRECT, ECONOMIC, SPECIAL, COMMERCIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, LOSS OF OPPORTUNITY, DAMAGES CAUSED BY DELAYS OR A FAILURE TO REALIZE EXPECTED SAVINGS, LOSS OF PROPERTY, OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY PRODUCT, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) AND EVEN IF SUCH PERSON/ENTITIES IS/ARE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
• IN NO EVENT SHALL WIIVV’S TOTAL LIABILITY TO YOU OR TO ANY THIRD PARTY RELATING TO OR ARISING FROM THIS AGREEMENT OR ANY PRODUCT WITH RESPECT EXCEED THE PURCHASE PRICE OF THE PRODUCT THAT YOU PURCHASED OR THE COST OF REPAIRING OR REPLACING THE PRODUCT, WHICHEVER IS GREATER.
• THE LIMITATIONS OF LIABILITY SET OUT IN SECTIONS 10(a) AND 10(b) ABOVE ARE INTENDED TO APPLY AND DO APPLY TO ANY DAMAGES, LOSSES, OR LIABILITY OF ANY TYPE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE) AND EVEN IF BILT LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 10 APPLY TO THE FULL EXTENT THEY ARE NOT PROHIBITED BY APPLICABLE LAW WITHOUT THE POSSIBILITY OF CONTRACTUAL WAIVER.
• SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and BILT LABS . Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of BILT LABS .

We comply with US legal and tax regulations.

BILT LABS
20842 US HWY 59 S, Suite E
New Caney, TX 77339

When you buy the Plastic/Polypro Ridgid Orthotics, you get a lifetime warranty for the shell. If the shell ever cracks or breaks, we will replace your orthotics at no cost to you. Keep in mind that this warranty is only for the PolyPro shell and does not include the top cover material. The top cover material has a 6-month guarantee since it is a consumable item that will naturally wear out.