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Products/Custom Orthotics/Heel Pain /Everyday

Heel Pain

Custom Insoles By Mail

$460.00 ea.

Save $240 compared to our doctors' offices.

Join our group of 50,000 happy feet.

FSA/HSA eligible

Free Shipping & Returns


The Hightlights

Experience comfort with the same custom orthotics we give doctors - at half the price.
  • Made from molds of your feet
  • Designed, made & hand-finished in the U.S.A
  • Board Certified Podiatrist: Dr. Naughton
  • 6 month money-back guarantee
  • FSA/HSA eligible
Questions? Call 888-506-7846

Details

These custom orthotic insoles for heel pain provide personalized arch support to help alleviate pain and promote healing.

Designed to address heel pain as well as the underlying foot issues, they are made to your unique foot anatomy for your specific needs. They will help realign your feet for optimal comfort and function

Everyday vs Active
  • Active - High-rebound, energy returning top cover for active, fitness and an on the go lifestyle.
  • Everyday - Memory foam-like feel top cover for for normal day to day activities and standing all day.
Care Guide

Keeping Your Insoles Fresh:

  • Wash your insoles only with a mild soap and water.
  • Allow them to air dry completely in a well-ventilated area before reinserting them in your shoes.
  • Consider using a shoe deodorizer spray specifically designed for footwear.

Maximizing Insole Lifespan:

  • Store your insoles in a cool, dry place when not in use.
  • Avoid exposing them to extreme temperatures or harsh chemicals.
Warranty
  • Guarantee: We offer a 6-month money-back guarantee. If you're unhappy with your custom insoles within 6 months, you can return them for a full refund.
  • Lifetime Warranty: Enjoy a lifetime warranty on the shell of your custom orthotics. This covers cracks or breaks in the shell itself.

Additional Notes:

Please get in touch with our customer support team at 888-506-7846 for any questions.

Customer Reviews

Based on 640 reviews
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K
Kevin W. (New York, US)
Amazing product

These inserts immediately solved my flat foot issue. I can now walk all day without pain whereas previously at the end of an active day my ankles and feet ached and I was limping. I was shocked at how well these work.

M
M.K. (Cañon City, US)
Well worth the money

These orthotics are just as advertised. You definitely had to wear them for a few hours to break them. They are very comfortable and fit well.

J
J.P. (San Jose, US)
Excellent

I have worn custom inserts for 40 years. I ordered 2 pairs from BILT LABS and received them this week. They are constructed well and fit like a charm. I a s happy.

V
V.C. (Lineville, US)
Great customer service

I was looking for some insoles and saw this company on Google. I decided instead of buying some aftermarket insoles like I usually do that maybe these custom ones would be better so I pulled the trigger. I immediately had buyers remorse thinking what if I spend this money and it's not what I want. They said full refund if not satisfied but you know how that usually goes. So they sent the materials and I did the impressions and soon enough my custom insoles arrived. At first they seemed too thick because it made my shoes tight but after walking around a little they felt better. I had to trim them to fit my shoes and they weren't perfectly shaped when I got done with them but fit my shoes nevertheless. When you order these they send paper for you to trace your current insoles on so they can get a good idea of the shoe they'll be going in but tracing an insole can be challenging because they aren't flat and I didn't do a great job so they were a little long. They told me to trim them and I did so after wearing them a day or two I sent the unused pair back to them with a pair of insoles that came in the shoes so they could trim them right and they did and sent them back to me so I sent the pair that I trimmed back to them and wore the ones they trimmed and they made the ones I trimmed look good so now I have both pairs trimmed. All of this shipping back and forth was paid by them. I would tell them my intentions and they would email a label to me. So after wearing them a couple of weeks they were kinda too stiff for me so they said send a pair and they would put the active cover on them and they would be more flexible and they did and I did so when I got them back I still wasn't completely satisfied and decided to just send them back and they emailed a label to me and I sent them back and got a FULL refund. So they actually lost money on me, and believe me, I'm picky, but they always were kind and courteous and helpful and did everything they said that they would do. How can you go wrong with that? I would advise anyone that orders to send a pair of your current insoles that came with the shoes that you are going to use to get accurate measurements the first time when you send the fitment kit back. I would recommend this company 110% and I talked to Laura at customer service most every time and she was fantastic! Great Business!

Date of experience: June 07, 2024

K
Kristen (Los Angeles, US)
Great!

Most importantly, the customer service here is great. My first order wasn't quite right a few years ago and they remade them quickly and without issue. I've ordered additional insoles since then and am about to order another pair. The insoles work very well for me. I have a pair in the shoes I take on multi-day backpacking trips and they help prevent foot pain even when carrying a heavy pack up long, rocky trails.

M
Marcia K. (Fort Lauderdale, US)
Best customer service ever!

One of the best companies I have ever worked with in terms of customer service. Always a quick response time and very helpful and friendly. Unfortunately, I had to have several adjustments made to my orthotics, but Bilt kept in touch every step of the way. No cost to me for postage. Unfortunately, in the end, the orthotics did not work out for my feet and I received a speedy refund on the entire amount of my purchase. I highly recommend this company.

S
S.M. (Clifton Park, US)
Instant relief!

I ordered insoles for my son who has had challenges with his feet since birth. He is very happy about how much more comfortable his shoes feel and even walks with more ease. Will definitely be ordering more! Thank you so much!

S
Steven S. (Brockway, US)
I've been a customer for over two years, now.

I wanted to thank Bilt Rite for their continuing help and tweaking of my orthotics. I'm older now. I am running now. No pain. You guys are great. You LISTEN and help. Thank you. Thank you. Thank you!

J
JoJo (Montrose, US)
Happy Feet, Happy me!!

These orthotics work even better for me than the one made by the orthopedic foot specialist I was using. I love being able reorder without a new mold and they are affordable enough I can have more than one pair, Love theses!

B
Bianca M. (North Las Vegas, US)
Amazing Inserts

Changed my life. My feet are wonderful with these inserts.


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You'll Forget Us

That’s right

Our custom insoles are so comfortable you’ll forget you have them in your shoes

You’ll forget about pain and discomfort too...

Bilt Labs’ American-made custom orthotic insoles are even FSA/HSA eligible

Don’t take our word for it, give us a try

Your feet will thank you

Bilt Labs

Direct Lab Savings

Bilt Labs is a U.S. custom orthotic lab that offers medical-grade, doctor-approved orthotic insoles, but we make them easily accessible and affordable.

Plantar Fasciitis, Flat Feet, High Arches, Over Pronation, Supination, Morton's Neuroma, Metatarsalgia, Bunions, Tendonitis & more.

How We Work

An easy process.

Place Your Order

Within 1-2 business days we ship out your foot mold impression kit, which includes simple instructions & your foot health questionnaire form.

Receive Your Foot Impression Kit

Complete your easy-to-do foot mold impression kit & questionnaire at home. Return your completed kit using the prepaid packaging included in your kit.

Custom Orthotics Design & Build

Our experts will use your foot information to build professional custom orthotics. Your new orthotics will ship out within 21 business days.

Dr. William Naughton

Board Certified Podiatrist

Bilt Labs is proud to have Dr. William Naughton as our Podiatrist. He personally oversees each custom orthotic design & build to confirm that they will address your specific needs & concerns.

Frequently Asked Questions.

How long does it take to receive my custom orthotics?

Once an order is placed, we ship out your foot mold impression kit within 1-2 business days. Once we receive the kit back, we will design and build your new custom orthotics and have them shipped out to you within 21 business days.

Are these truly custom, medical-grade orthotics?

Yes! Your orthotics are designed from the exact molds of your feet, for your specific foot health needs and specifications, making them truly custom only to you.

Nothing is pre-made or off-the-shelf. You get the same medical-grade materials process that we provide to professionals in the orthotic industry.

View the Our Process video to see the custom orthotic process.

Do you take insurance or FSA/HSA?

We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts.

However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.

How long will my custom orthotics last?

Bilt Labs custom orthotics typically last a minimum of 2-3 years.  The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.

What is your return/refund policy?

6 Months Money Back Guarantee

We offer easy Refunds/Returns. Our goal is to help and provide foot pain relief so we provide you with a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund.

Also, if for any reason the fit is not just right the first time, have peace of mind knowing that we offer free adjustments within that 6 months. Click here to view our return policy.

Where are my orthotics made?

Unlike some of our competitors, your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All fabrications and designs are made by experts here in our Houston lab.

What Is your warranty/guarantee policy?

We understand orthotics are an important decision. That's why we have a full 6-month Money Back Guarantee. You have a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund. We also offer free adjustments within those first 6 months.

Your orthotics include a Lifetime Warranty on the orthotic base. This does not include the top cover material since it is a consumable item that will naturally wear out. Click here to view more information.