A+ Customer Service
“They (customer service) were easy to deal with and helped me. The orthotics are wonderful and I am just sorry I waited so long to order a pair.”
Verified Buyer - A. Walker
Empowering you to live a pain-free life.
We want you to conquer your day without foot pain holding you back.
- Invest in your long-term health.
- Get personalized solutions. We believe every foot is unique, and your insoles should be too.
- Experience the comfort of custom orthotics. You deserve to walk pain-free, let us help you get there. - Bilt Labs
How We Work
Frequently Asked Questions.
How long does it take to receive my custom orthotics?
Once an order is placed, we ship out your foot mold impression kit within 1-2 business days. Once we receive the kit back, we will design and build your new custom orthotics and have them shipped out to you within 21 business days.
Are these truly custom, medical-grade orthotics?
Yes! Your orthotics are designed from the exact molds of your feet, for your specific foot health needs and specifications, making them truly custom only to you.
Nothing is pre-made or off-the-shelf. You get the same medical-grade materials process that we provide to professionals in the orthotic industry.
View the Our Process video to see the custom orthotic process.
Do you take insurance or FSA/HSA?
We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts.
However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.
How long will my custom orthotics last?
Bilt Labs custom orthotics typically last a minimum of 2-3 years. The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.
What is your return/refund policy?
6 Months Money Back Guarantee
We offer easy Refunds/Returns. Our goal is to help and provide foot pain relief so we provide you with a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund.
Also, if for any reason the fit is not just right the first time, have peace of mind knowing that we offer free adjustments within that 6 months. Click here to view our return policy.
Where are my orthotics made?
Unlike some of our competitors, your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All fabrications and designs are made by experts here in our Houston lab.
What Is your warranty/guarantee policy?
We understand orthotics are an important decision. That's why we have a full 6-month Money Back Guarantee. You have a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund. We also offer free adjustments within those first 6 months.
Your orthotics include a Lifetime Warranty on the orthotic base. This does not include the top cover material since it is a consumable item that will naturally wear out. Click here to view more information.