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Classic P-Cell - Order Again

Custom Orthotic Insoles
Your original design, build, modifications & conditions are on file.

FSA/HSA eligible


6 Month Money Back Guarantee

Free Shipping & Returns


Customer Reviews

Based on 919 reviews
95%
(877)
4%
(39)
0%
(3)
0%
(0)
0%
(0)
J
Jan S. (Westminster, US)
Relief for foot pain

I've tried all of different brands and these were the most affordable compared to goof feet stores etc. I tries upscale over the counter but these beat them all.

Great product, even better cost.

J
Jen C.
Laura responded quickly and effectively…

Laura responded quickly and effectively to my request, making things very easy for me - I'm grateful for the resolution that was offered with a minimal amount of time and effort on my part.

B
Bekah
Great Customer Service

Great Customer Service! I personally dealt with Laura, and she helped me with my issue. Thank you! :)

B
Bart C.
From start to finish the customer…

From start to finish the customer service and the insoles are outstanding. I had an issue with pain in 1 toe after wearing them for a month Bilt labs suggested a change sent that one back. Unfortunately the change was worse so they changed it back. At that time they also recommended I change to the active instead of the every day version. All at zero additional cost.They truly mean they want your feet to be comfortable.Thank you Bilt Labs.Bart Combe.

D
Dave W.
Corrected my foot pain

Corrected my foot pain after a couple years of trying different foot insert solutions

J
Janet
Mary was very helpful.

Mary was very helpful.

S
Shahed
I have recently order my insoles from…

I have recently order my insoles from Bilt Labs and i have nothing but an excellent experience through out the process. Customer services (Amanda F.) rocks and was very understanding and accommodating with my request. Based on my experience with customer service team, I gave 5 star rating as they deserve it. Please keep up the good work!!

E
Ernie K.
Great Experience

Have bought orthotics for years, online and from podiatrists.... The ones I bought from Bilt Labs are among the best I've ever used...

R
Renee G.
First time

After the adjustment period these insoles are great. I would like to try another insole with a heel lift.

S
Scott
Extremely helpful support

Mary was extremely helpful and quick in replying to my email about an order change. This is my first time ordering custom Orthotics, so I made a mistake in my order that was quickly fixed. I look forward to any future communications that might happen with how quick and nice their customer service is.



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Frequently Asked Questions.

How long does it take to receive my custom orthotics reorder?

After you order again, we will process, handle, and then ship out your custom orthotics reorder to you within 10 business days.

This timeframe is ONLY FOR REORDERS as we already have your foot mold impression, paperwork, and orthotic design on file.

Are these truly custom, medical-grade orthotics?

Yes! Your orthotics are designed from the exact molds of your feet, for your specific foot health needs and specifications, making them truly custom only to you.

Nothing is pre-made or off-the-shelf. You get the same medical-grade materials process that we provide to professionals in the orthotic industry.

View the Our Process video to see the custom orthotic process.

Do you take insurance or FSA/HSA?

We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts.

However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.

How long will my custom orthotics last?

Bilt Labs custom orthotics typically last a minimum of 2-3 years. The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.

Keep in mind that the top cover material is a consumable item that will naturally wear out depending on how heavy/lightly they are used and how they are cared for.

We also offer a Recover/Refurbish Program if you need to replace/add on new top covers. Please click here to contact us about the Recover/Refurbish Program.

What is your return/refund policy?

6 Months Money Back Guarantee

We offer easy Refunds/Returns. Our goal is to help and provide foot pain relief so we provide you with a full 6 months to try out your custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund.

Click here to view our return policy.

Where are my orthotics made?

Unlike some of our competitors, your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All fabrications and designs are made by experts here in our Houston lab.

What is your warranty/guarantee policy?

We understand orthotics are an important decision. That's why we have a full 6-month Money Back Guarantee. If you are not fully happy with them, you can return them for a full refund within the 1st 6 months.

Your orthotics include a Lifetime Warranty on the orthotic base. This does not include the top cover material since it is a consumable item that will naturally wear out. Click here to view more information.

We also offer a Recover/Refurbish Program if you need to replace/add on new top covers. Please click here to contact us about the Recover/Refurbish Program.