Bilt Labs Shipping Policy
Each order submitted will be for one person/patient. You will notice on the checkout page that there is only one field for one patient name.
NOTE: If you want to purchase two pairs in total but for two people then you will need to submit two separate orders with one pair only on each order.
Only one foot mold impression kit (one left foot and one right foot) for one individual will be shipped out per each new order submitted no matter how many pairs are added to the order. Example: An order submitted with 3 pairs will receive one foot mold impression kit so that one individual can receive 3 pairs of custom insoles.
Please call us at 1-888-506-7846 with questions on how to submit orders for more than one person.
Order Processing and Shipping
- Order Processing: All orders (foot mold impression kits) are processed within 21 business days of receipt. After 21 business days have passed, your custom orthotic insoles will ship out.
- Shipping Time: Your foot mold impression kit ships out within 1-2 business days after you place an order. We ship your final order, custom orthotic insoles, after 21 business days of processing time via USPS. We use Priority Mail for both shipments.
- Shipping Carrier: We use USPS, the United States Postal Service for all orders.
- Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has shipped.
- Shipping Costs: Free shipping.
- Shipping Address: Please ensure your shipping address is accurate and complete at the time of checkout. Bilt Labs is not responsible for orders shipped to incorrect addresses.
Order Submissions:
Each order submitted will be for one person/patient. You will notice on the checkout page that there is only one field for one patient name.
NOTE: If you want to purchase two pairs in total but for two people then you will need to submit two separate orders with one pair only on each order.
Only one foot mold impression kit (one left foot and one right foot) for one individual will be shipped out per each new order submitted no matter how many pairs are added to the order. Example: An order submitted with 3 pairs will receive one foot mold impression kit so that one individual can receive 3 pairs of custom insoles.
Please call us at 1-888-506-7846 with questions on how to submit orders for more than one person.
Shipping Delays
- While we strive to ship orders on time, unforeseen circumstances may cause delays. Bilt Labs is not responsible for delays caused by carriers, natural disasters, or other uncontrollable factors.
Shipping Restrictions
- Shipping Locations: We currently ship to the all United States, its territories and possessions.
- APO/FPO Addresses: We offer shipping to APO/FPO addresses. Please allow additional time for delivery.
- Shipping to P.O. Boxes: Allowed.
Order Tracking
- You can track your order status and shipment using the tracking number provided in your shipping confirmation email.
Shipping Damages
- If your order arrives damaged, please contact our customer support team within 3 days of delivery. We will require photos of the damaged package and product for processing your claim.